Frequently Asked Questions
What is NeonSatoshi?
NeonSatoshi is an online casino platform offering a wide range of games including slots, table games, and live casino. We provide a secure and enjoyable gaming experience with various payment options, including cryptocurrencies.
Is NeonSatoshi legal?
NeonSatoshi operates under a valid gambling license. However, it is your responsibility to ensure that online gambling is legal in your jurisdiction before using our services.
How do I contact customer support?
You can contact our customer support team via email at [email protected] or through the live chat feature available on our website. Our support team is available 24/7 to assist you.
How do I create an account?
To create an account, click on the "Register" button at the top of the page. Fill in the required information, including your email, password, and date of birth. Once you've completed the registration form, click "Register" to create your account.
How do I verify my account?
Account verification is required to ensure the security of your account and to comply with regulatory requirements. To verify your account, go to your profile settings and follow the verification process, which typically involves providing identification documents.
I forgot my password. What should I do?
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions on how to reset your password.
What payment methods are available for deposits?
We accept various payment methods, including cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and more. For a complete list of available payment methods, please visit the Deposit page.
What is the minimum deposit amount?
The minimum deposit amount varies depending on the payment method. For cryptocurrencies, the minimum deposit is typically equivalent to $10 USD. For specific minimum deposit amounts for each payment method, please refer to the Deposit page.
How long does it take for deposits to be credited to my account?
Cryptocurrency deposits are typically credited to your account after 1-3 network confirmations, which usually takes 10-30 minutes depending on the cryptocurrency and network congestion.
How do I withdraw my winnings?
To withdraw your winnings, go to the Withdrawal page, select your preferred withdrawal method, enter the amount you wish to withdraw, and provide the necessary payment details. Then, confirm your withdrawal request.
What is the minimum withdrawal amount?
The minimum withdrawal amount varies depending on the payment method. For cryptocurrencies, the minimum withdrawal is typically equivalent to $20 USD. For specific minimum withdrawal amounts for each payment method, please refer to the Withdrawal page.
How long does it take to process withdrawals?
Withdrawal processing times vary depending on the payment method. Cryptocurrency withdrawals are typically processed within 24 hours. Once processed, the funds will be sent to your wallet, and the transaction time depends on the cryptocurrency network.
What types of games are available?
We offer a wide variety of games, including slots, table games (such as blackjack, roulette, and baccarat), live casino games, and more. Our games are provided by top software providers in the industry.
Are the games fair?
Yes, all our games use Random Number Generators (RNGs) to ensure fair and random outcomes. Our games are regularly audited by independent testing agencies to verify their fairness.
Can I play games on mobile devices?
Yes, our website is fully responsive and optimized for mobile devices. You can play our games on smartphones and tablets without downloading any additional apps.
What bonuses are available for new players?
New players can enjoy a welcome bonus of 100% up to $1,000 on their first deposit, as well as 100 Free Spins on registration. For more details about our welcome bonus, please visit the Promotions page.
What are wagering requirements?
Wagering requirements refer to the number of times you need to bet the bonus amount before you can withdraw any winnings from it. For example, if you receive a $100 bonus with a 30x wagering requirement, you need to place bets totaling $3,000 before you can withdraw any winnings from the bonus.
How do I claim a bonus?
To claim a bonus, you typically need to make a qualifying deposit and select the bonus during the deposit process. Some bonuses may require a bonus code, which you can enter during the deposit process. For specific instructions on how to claim each bonus, please refer to the bonus terms and conditions.